Privacy Policy:
The purpose of this statement is to define the Bureau of Street Services' policy with regards to the collection and use of personally identifiable information (any information relating to an identified or identifiable individual who is the subject of the information).

Information Collected:
Personally Identifiable Information

Information that could include:

  • Name
  • Address
  • Email address
  • Telephone number
  • Credit/debit card information

The Bureau of Street Services will make every reasonable effort to protect your privacy. It restricts access to your personal identifiable information to those employees that will respond to your request. The Bureau of Street Services does not intentionally disclose any personal information about our users to any third parties inside or outside the Bureau of Street Services except as required by law.

The Bureau of Street Services only collects personally identifiable information that is required to provide service. You can decline to provide us with any personal information on any site on the Internet at any time. However, if you should choose to withhold requested information, we may not be able to provide you with the online services dependent upon the collection of that information.

E-mail Addresses
E-mail addresses obtained through the web site will not be sold or given to other private companies for marketing purposes. The information collected is subject to the access and confidentiality provisions of the Public Records Act, other applicable sections of the California code as well as federal laws. E-mail or other information requests sent to the Bureau of Street Services web site may be maintained in order to respond to the request, forward that request to the appropriate division within the Bureau of Street Services, communicate updates to the Bureau of Street Services page that may be of interest to citizens, or to provide the Bureau of Street Services web designer with valuable customer feedback to assist in improving the site. Individuals can cancel any communications regarding new service updates at any time.

The Bureau of Street Services is committed to data security and the data quality of personally identifiable information that is either available from or collected by our web site and has taken reasonable precautions to protect such information from loss, misuse or alteration.

When the Bureau of Street Services application accepts credit cards or any other particularly sensitive information for any of its services, it encrypts all ordering information, such as your name and credit card number, in order to protect its confidentiality.

How to Contact Us
If you have any questions or concerns about this privacy policy, please email at
webmaster@bss.lacity.org .

Date last modified: June 4, 2001